Privacy Policy

1. Introduction
This privacy policy explains the privacy practices of AgentAssistant, Inc. (referred to as “AA”, “us”, “we” or “our”). This privacy policy applies to the collection, use and disclosure of personal information in connection with AA operated websites and in connection with the provision of AA products and services. Our privacy policy may be amended from time to time, so we encourage you to periodically check our web site at https://agentassistant.com for the current version. Printed copies of our current privacy policy are also available by contacting our Chief Privacy Officer.

2. Our Commitment to Your Privacy
We value the trust you have placed in us and are taking all appropriate measures to safeguard your personal information and that of your clients, and to maintain your confidence. AA has established this privacy policy to ensure that your personal information and that of your clients is protected and that all our practices and procedures comply with relevant personal information protection and privacy legislation. Accordingly, we adhere to the privacy principles set out below, which are based on the principles set out in The Electronic Communications Privacy Act (U.S.) and Schedule 1 of the Personal Information Protection and Electronic Documents Act (Canada). As used in our privacy policy, the term “personal information” means information about an identifiable individual including their home or other real property, but does not include the name, title or business address or telephone number of an employee of an organization.

3. Accountability
AA is responsible for all personal information under our control. If we provide you with services which require you to disclose personal information of your clients, we will co-operate with you to review and abide by the terms of your privacy commitment to your clients.

Contact information for our office is set out below:


AgentAssistant, Inc
2210 Holly Springs Pkwy #834
Holly Springs, GA 30142
[email protected]
866.311.5441

4. Identifying Purposes
We will clearly identify and document the purposes for which we may collect, use or disclose personal information at or before the time of collection. As part of our business operations, we may collect and use certain personal information strictly for the following purposes:

In the event that AA undergoes a business transaction such as a merger, acquisition, or sale of all or a portion of its assets, we will ensure that any personal information transferred as part of the transaction will be protected under this privacy policy. We will provide prior notice to users and obtain explicit consent before transferring any personal information to a third party. Personal information will only be transferred in compliance with applicable data protection laws and regulations.

5. Obtaining Consent and Opting Out/Withdrawing Consent
By using the services of AA, you consent to the collection, use and disclosure of your personal information and that of your clients by AA as detailed in this privacy policy. We will use reasonable efforts to seek your express consent for the collection, use or disclosure of your personal information at the time of collection. In some circumstances, such as where we want to use personal information for a purpose that was not previously identified, we may have to seek your consent after your personal information and that of your clients has been collected but before our use for that purpose. We will not, as a condition of providing the AA services to you, require you to consent to the collection, use or disclosure of personal information beyond that which is absolutely necessary. You always have the choice of whether or not you wish to supply AA with personal information. If you wish to “opt-out” of receiving certain informational and promotional materials from us, simply provide written instructions to our Chief Privacy Officer at the address set out above. Similarly, if you wish to withdraw your consent with respect to a particular use or disclosure of your personal information and that of your clients, you may do so at any time by sending written instructions to our Chief Privacy Officer at the address set out above. In certain limited circumstances, as permitted or required by law, we may collect, use or disclose personal information without the knowledge or consent of the individual. Although the following list is not exhaustive, these circumstance include: (i) personal information which is publicly available as defined by regulation; (ii) circumstances where collection or
use is clearly in the interests of the individual and consent cannot be obtained in a timely fashion; (iii) to investigate a breach of an agreement or a contravention of a law; (iv) to act in respect of an emergency that threatens the life, health or security of an individual; (v) for debt collection; or (vi) to comply with a subpoena, warrant or court order.

6. Limiting Collection
We will limit the amount and type of personal information collected to that which is necessary for our identified purposes and we will only collect personal information by fair and lawful means. We may collect various information from individuals visiting our website or purchasing AA products and services. Our website may contain links to other sites. Once you leave our website, you are subject to the privacy policies of the other sites you visit.

7. Limiting Use, Disclosure and Retention
Your personal information collected by AA will be used to deliver services, products or programs you have requested or enrolled in. In addition, you may receive invitations to participate in relevant surveys, and marketing emails from AA. AA will not use or disclose your personal information for purposes other than those for which it is collected, except with your express consent or as required by law and in our terms of service.  AA will retain your personal information and that of your clients or affiliated groups, including real estate agents, only for as long as is necessary for the fulfillment of those purposes, subject to legal requirements.

8. Accuracy
We will use our best efforts to ensure that personal information under our control that is used on an ongoing basis. In order to assist us in that regard, we urge you to provide us with updates regarding such information and to inform us of any errors affecting your personal information that we hold.

9. Safeguards
AA is committed to protecting the security of your personal information and we will protect your personal information and that of your clients or affiliated groups, including real estate agents, with safeguards appropriate to the sensitivity of the information. We employ appropriate safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held. We use security technologies and procedures to help protect your personal information and that of your clients or affiliated groups, including real estate agents, from unauthorized access, use or disclosure. For example, we store personal information you provide on computer systems with limited access in controlled facilities. When confidential information (such as credit card numbers) is transmitted over the Internet, it is protected through the use of SSL Encryption. We make our employees and business partners aware of the importance of maintaining the confidentiality of personal information, and we will exercise appropriate care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information. Our methods of protection include physical measures (for example, restricted access to offices), organization measures (for example, limiting access on a “need to know” basis), and technological measures (for example, the use of passwords and encryption).

10. Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

11. Openness
We will make specific information about our policies readily available, except to the extent that it is confidential commercial information. The information we will make available will include: (i) how to gain access to your personal information and that of your clients or affiliated groups, including real estate agents; (ii) the type of personal information held by us, including a general account of its use; (iii) general information concerning our privacy policy; and (iv) how to contact our Chief Privacy Officer. Copies of the current version of our privacy policy are available by contacting our Chief Privacy Officer.

12. Access
Upon written request addressed to our Chief Privacy Officer, we will inform an individual of the existence, use and disclosure of his or her personal information and we will give the individual access to that personal information. An individual can challenge the accuracy and completeness of his or her personal information under our control and have it amended as appropriate. We will respond to an individual’s written request within a reasonable time (generally within 30 days) and we will assist any individual who informs us that he or she needs assistance in preparing a request. We may require an individual to provide sufficient information to permit us to provide an account of the existence, use and disclosure of personal information. While our response will typically be provided at no cost to the individual, depending on the nature of the request and the amount of information involved, we reserve the right to impose a reasonable cost. In these circumstances, we will inform the individual of the approximate cost to provide the response and proceed upon payment by the individual of the cost. Requested information will be provided or made available in a form that is understandable. Where possible, we will indicate the source of the information. If you feel that your personal information or that of your clients or affiliated groups, including real estate agents, we hold is inaccurate or incomplete, you are invited to advise our Chief Privacy Officer of such inaccuracies and ask that we amend the personal information or that of your clients or affiliated groups, including real estate agents. Any such request must be in writing. If an individual successfully demonstrates an inaccuracy or incompleteness of his or her personal information under our control, we will amend the personal information as appropriate. If a challenge is not resolved to the satisfaction of the individual, we will record the substance of the unresolved challenge. Although the following list is not exhaustive, exceptions may include: (i) information that contains references to other individuals or contains confidential commercial information, where such information cannot be severed from the record; (ii) information collected in the course of investigating a breach of an agreement or in the course of a formal dispute resolution process; and (iii) information that is subject to solicitor-client privilege.

13. Google Data
By connecting to Google, you give us permission to collect lead information (name, phone, email, property interest, etc.) from lead source emails received by your provided Gmail email address. We use this information for the purpose of contacting leads on your behalf via communication channels including telephone, SMS & email. Our use of information received from Google API's will adhere to Google API Services User Data Policy, including the Limited Use requirements.

14. User Data Deletion
User data can be deleted upon written request. Please reach out to [email protected] with your request.

15. Vulnerability Disclosure Policy
Please see our Vulnerability Disclosure Policy to report a security vulnerability.

16. Challenging Compliance
If you are not completely satisfied with our privacy policy and wish to submit comments or concerns regarding our privacy practices, we invite you to contact our Chief Privacy Officer. We will thoroughly investigate all written complaints addressed to our Chief Privacy Officer. If we find a written complaint to be justified, we will take all appropriate measures, including, if necessary, amending our policies and practices. If for any reason you are not satisfied with the results of our investigation of and responses to your complaint, you may file a complaint with the appropriate federal authority, whose contact information for your area will be given to you upon request.

Glossary

Cookies – Cookies are small text files that Web sites place in your computer to help your browsers remember specific information. For example, they might store your passwords and user IDs. They are also used to store your preferences for content or personalized pages. Most shopping carts use cookies. These allow you to choose items and leave the virtual store, then, return later and find that all the items are still in your shopping cart. Some sites use temporary cookies (called session cookies) that are deleted when you exit your browser. Others place persistent cookies, which stay on your hard drive for long periods.

IP – An abbreviation for Internet Protocol, the basic network transmission protocol of the Internet.

SSL Encryption – SSL, or Security Socket Layer, encrypts your customers’ credit card numbers, as well as other confidential information. This allows for secure online business. When your Web page has SSL, your page will show a small gold lock or key in the lower right hand side of your browser.